Privacy Policy
1. Who we are
The website drinbet.com and the Drinbet betting services offered on it (together, the “Services”) are operated by A2F B.V., registered address Abraham Mendez Chumaceiro Boulevard 03, Curaçao (“A2F B.V.”, “we”, “us”, “our”). A2F B.V. is licensed by the Curaçao Gaming Authority (CGA) under licence No. OGL/2024/298/0109.
A2F B.V. is the controller of the personal data described in this Privacy Policy. It explains what personal data we collect, why we use it, how we store, retain and share it, and which rights you have. It forms part of our Terms and Conditions (https://legal.pro.drinbet.com/terms).
Questions, requests and complaints about privacy: . General support: support@drinbet.com.
2. Applicable law
We process personal data in accordance with the laws of Curaçao, in particular the National Ordinance on the Protection of Personal Data (Landsverordening bescherming persoonsgegevens), the National Ordinance on Games of Chance (LOK) and the applicable anti-money laundering and counter-terrorist financing (AML/CFT) legislation, as well as the requirements of the CGA. Where the EU General Data Protection Regulation (GDPR) applies to our processing of personal data of players located in the European Union / European Economic Area, we also process that data in line with the GDPR.
3. Personal data we collect
- Registration and contact data: name, surname, date of birth, gender (if provided), residential address, country of residence, email address, phone number, username and password.
- Identity and verification (KYC) data: copies of government-issued identity documents including your photograph, proof of address, proof of ownership of payment methods or crypto wallets and, where required on a risk basis, information and documents on source of funds and source of wealth; results of sanctions and politically exposed person (PEP) screening.
- Financial and transaction data: deposits, withdrawals, balances, payment method and account / wallet details, bets placed and their results.
- Responsible gaming data: limits you set, cooling-off and self-exclusion records, reality-check settings, and indicators of potentially harmful gambling derived from your activity.
- Technical and usage data: IP address and its approximate location, device and browser type, operating system, device identifiers, log-in times, pages visited, and data collected through cookies and similar technologies (see section 9).
- Communications: your correspondence with customer support by email, live chat or other channels, and your marketing preferences.
We collect this data directly from you, automatically when you use the Services, and from third parties we use for identity verification, fraud prevention, sanctions/PEP screening and payment processing.
4. Why we use your personal data and on what basis
- To open and manage your account and provide the Services, including processing bets, deposits and withdrawals (performance of our contract with you).
- To verify your identity, age and country of residence, to prevent access from prohibited jurisdictions, and to comply with the LOK, the CGA licence conditions and AML/CFT obligations, including transaction monitoring and reporting to competent authorities (legal obligation).
- To apply responsible gaming measures: enforcing limits, cooling-off and self-exclusion across all websites operated by A2F B.V. under its CGA licence, and identifying and acting on signs of harmful gambling (legal and regulatory obligation).
- To prevent and investigate fraud, cheating, collusion, match-fixing, multiple accounts and other misuse of the Services, and to establish, exercise or defend legal claims (legal obligation and our legitimate interests).
- To answer your questions and complaints and to keep records of our communications (performance of contract, legal obligation and legitimate interests).
- To maintain, secure, troubleshoot and improve the Services (legitimate interests).
- To send you marketing communications about our Services, only where you have consented or where otherwise permitted by law. You can withdraw consent or opt out at any time (see section 10). We never send marketing to players who are self-excluded or in a cooling-off period.
If you do not provide the data we need for legal or contractual reasons (for example identity documents), we may not be able to open your account, process a withdrawal or continue to provide the Services.
5. Automated checks and profiling
We use automated checks to verify identity and age, to screen against sanctions and PEP lists, to detect fraud and unusual transactions, to detect prohibited locations, and to identify behaviour that may indicate gambling-related harm. These checks may lead to an account being restricted, a transaction being held for review, or responsible gaming contact. You may ask for an explanation of any such decision, express your point of view and contest it by contacting us.
6. Who we share your personal data with
We share personal data only where necessary for the purposes above, with:
- service providers who process data on our behalf under contract and only on our instructions – for example platform and hosting providers, payment processors and payment-service providers, identity verification and sanctions/PEP screening providers, customer support tools and email providers. Categories of recipients: payment service providers, identity verification (KYC) and fraud-prevention providers, hosting and IT service providers, customer support tools, and professional advisers (legal, audit). A list of specific processors is available on request via our support channels..
- the Curaçao Gaming Authority, the Financial Intelligence Unit and other competent authorities, courts and law enforcement bodies, where we are required or permitted by law;
- alternative dispute resolution (ADR) providers, where you refer a complaint to them;
- integrity monitoring bodies and betting partners, where necessary to detect and prevent match-fixing and fraud;
- professional advisers (auditors, lawyers) under a duty of confidentiality;
- a buyer or successor in case of a merger, acquisition or sale of all or part of our business, subject to this Privacy Policy;
- any other party with your prior consent.
We do not sell your personal data.
7. International transfers
Some of our service providers are located outside Curaçao and outside your country of residence, so your personal data may be transferred to and stored in other countries. Where we transfer personal data of players located in the EU/EEA to a country that does not provide an adequate level of protection, we use appropriate safeguards as required by the GDPR (for example standard contractual clauses). You can ask us for more information about these safeguards.
8. Storage, security and retention
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including encrypted (TLS/SSL) connections and access restricted to authorised staff. No transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
We keep your personal data for as long as your account is open and afterwards for the periods required by law, in particular the AML/CFT legislation, the LOK and the CGA record-keeping requirements. Our retention period is: 5 years. Self-exclusion records are kept for at least the duration of the self-exclusion. After the applicable period, personal data is deleted or anonymised.
Closing your account or asking for erasure does not always allow us to delete your data immediately: we keep what we are legally required to keep, and what we need to resolve disputes and enforce our agreements.
9. Cookies
We use cookies and similar technologies that are necessary for the website to work (for example log-in, security and remembering your settings), and, where applicable, cookies for analytics and marketing. Where required by law, non-essential cookies are only used with your consent, which you can withdraw at any time. You can also block or delete cookies in your browser settings; some parts of the Services may then not work properly.
10. Your rights
Subject to applicable law, you have the right to:
- access the personal data we hold about you and receive a copy;
- have inaccurate or incomplete personal data corrected;
- have personal data erased where it is no longer necessary, unless we are legally required to keep it;
- restrict or object to processing based on our legitimate interests;
- object to direct marketing at any time, including related profiling – use the unsubscribe link in any message, your account settings, or contact us;
- withdraw your consent at any time, without affecting processing carried out before the withdrawal;
- receive personal data you provided to us in a structured, commonly used, machine-readable format (data portability), where applicable;
- lodge a complaint with the competent data protection supervisory authority in Curaçao or, if you are located in the EU/EEA, with the data protection authority of your country of residence.
To exercise your rights, contact from the email address registered on your account. We may ask you to verify your identity before acting on a request, and we respond within the time limits set by applicable law.
11. Minors
Our Services are only for persons aged 18 or over. We do not knowingly collect personal data of minors. If we learn that a minor has registered, we close the account immediately and only keep the data we are legally required to keep.
12. Links to other websites
Our website may contain links to third-party websites (for example help organisations or payment providers). Their privacy practices are their own; please read their privacy policies.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The date of the latest version is shown at the top of this page. If we make material changes, we will inform you by email or by a notice on drinbet.com before the changes take effect.
14. Contact
A2F B.V., Abraham Mendez Chumaceiro Boulevard 03, Curaçao. Privacy questions and requests: . Customer support: support@drinbet.com.
drinbet.com is operated by A2F B.V., Abraham Mendez Chumaceiro Boulevard 03, Curaçao, CGA licence OGL/2024/298/0109. 18+ only.