Self-Exclusion
If you feel that gambling is becoming a problem, or you simply want a firm, long-term break, you can self-exclude. Self-exclusion on drinbet.com is offered by A2F B.V. in line with the Curaçao Gaming Authority (CGA) Responsible Gaming Policy for Licensed Operators and our Terms and Conditions (https://legal.pro.drinbet.com/terms-and-conditions).
1. What self-exclusion covers
- All gambling activity on drinbet.com (Drinbet).
- All other websites and brands operated by A2F B.V. under its CGA licence OGL/2024/298/0109. You do not need to self-exclude separately on each of them – your exclusion is applied across the licence automatically.
- All direct marketing and promotional communications, which stop immediately.
2. Duration
You choose the period: 1 year (minimum), 3 years, 5 years, 10 years or lifetime.
Self-exclusion is irrevocable: once activated it cannot be cancelled or shortened, by you or by us, during the selected period.
If you only want a short break, use cooling-off instead (24 hours, 7 days, 1 month or 3 months) – see our Responsible Gaming page: https://legal.pro.drinbet.com/responsible-gambling.
3. How to self-exclude
- Online (recommended): log in and go to My Account › Responsible Gaming › Self-exclusion, choose the period and confirm once. Activation is immediate and you do not need our approval. The process takes no more than about 15 minutes.
- By email or chat: write to support@drinbet.com or use live chat (support@drinbet.com) from the email address registered on your account and state the period you want. We apply the exclusion without delay and in any case within 24 hours, and confirm it to you in writing.
We will show you one short, neutral confirmation (for example: “You have chosen to self-exclude for 5 years. Please confirm”). We will not try to talk you out of it, offer you bonuses, or delay activation.
4. What happens when self-exclusion is active
- Your account is closed and you cannot log in, deposit or place bets.
- You cannot open a new account on drinbet.com or on any other website operated by A2F B.V. under the same licence. We take reasonable steps (identity, contact details and payment-method matching) to prevent new or duplicate accounts and the re-use of known payment methods.
- Any withdrawable balance will be paid out to you, subject to our standard KYC/AML checks.
- Open ante-post bets may be voided and refunded, subject to AML/CFT rules and applicable law.
- If you nevertheless manage to open or use an account while excluded, that account will be closed and bets may be voided.
5. When the period ends
Your account is not reopened automatically. After the period ends (except lifetime exclusion), you may ask in writing, by email to support@drinbet.com or via live chat, for your account to be reactivated. We will never contact you to suggest reactivation. Fresh responsible-gambling and KYC checks may apply before you can play again.
6. Extra protection
We recommend that you also self-exclude with other gambling operators you use, and install blocking software on your devices, for example BetBlocker (https://betblocker.org), Gamban (https://gamban.com) or GamBlock (https://www.gamblock.com).
Independent help and support:
- Gambling Therapy (international) – https://www.gamblingtherapy.org
- Gamblers Anonymous – https://www.gamblersanonymous.org (self-test: https://gamblersanonymous.org/20-questions/)
- GamCare – https://www.gamcare.org.uk
- BeGambleAware – https://www.begambleaware.org
7. Problems with self-exclusion
If you believe your self-exclusion was not applied correctly, contact us at support@drinbet.com. Responsible gaming complaints, including self-exclusion failures, are prioritised and handled within five (5) business days where practicable. See also our complaints procedure: https://legal.pro.drinbet.com/complaints.
drinbet.com is operated by A2F B.V., Abraham Mendez Chumaceiro Boulevard 03, Curaçao, licensed and regulated by the Curaçao Gaming Authority under licence OGL/2024/298/0109. 18+ only.